ServiceNow MCP Server
The ServiceNow MCP Server wires the ITSM platform into your AI: query and create incidents, handle change requests, search knowledge articles, and look up configuration items in the CMDB.
Service desk work benefits most directly — "which P1s from the last 24 hours are still open, and who is each one waiting on?" used to mean building filters and views in ServiceNow. Now it's one question.
Install / Connect
# No npm package — install from source.
# See the repo's README for the exact command:
# https://github.com/echelon-ai-labs/servicenow-mcpFollow the official README; env and args vary per server.
Why use it
Good for: service desk and ops teams running ITSM processes on ServiceNow.
Before connecting: use a dedicated integration account with tightly scoped roles. Change records and CMDB data have wide blast radius — don't grant write access for read-only use cases.
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Frequently Asked Questions
Which ServiceNow version do I need?
It talks over the REST API, so mainstream versions work. See the repo README for configuration specifics.
Can it close tickets automatically?
Technically yes, but keep a human confirmation step — ticket state changes usually carry process and audit requirements.